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All you need to know if you're ordering during the holiday season.

DELIVERY

What's the cut off to receive my order in time?

To receive your gifts before December 25th, place you order by:

  • December 18th midnight Paris time for Europe, the UK and the US.
  • December 16th midnight Paris time for Asia.
  • December 13th midnight Paris time for Australia.

RETURNS

Is your return policy extended?

Bien sûr! To allow you to give the gift of Rouje with peace of mind, returns are possible until January 23rd 2022 for orders placed between November 23rd and December 24th 2021 for all orders placed online and in our store rue Bachaumont. Don't forget to download and print your return label: this document is mandatory in order to receive your refund.

EXCHANGE

Do you allow exchanges?

Unfortunately not at this time, but you can request a return and place another order, we'll reimburse you as soon as we can.

GIFT SETS

Do you offer gift sets?

Yes, they include makeup, accessories and small leather goods at exclusive prices... The boxes and sets are delivered in a leopard-printed box or shopping bag ready to be gifted. PSA: if you wish to submit a return, you would need to return all the products of the set.
To discover our gift boxes, click here.

LEOPARD BOX

Is it possible to purchase the heart-shaped box separately?

The box is offered with our gift sets but can also be purchased separately to wrap up your gifts. To discover the leopard box with our gift sets, click here.

GIFT CARDS

I would like to purchase a gift card: what do you offer?

You can gift a physical card that will be delivered in a pretty case that's ready to gift in the colors of Rouje and with a little notepad. A digital card is also available, perfect for a last minute gift.
To learn more about our gift cards, click here.

How to order it?

  • You can purchase the Rouje card online
  • Choose an amount between 50 and 200 euros
  • Place it under the tree or send it by email

How to redeem it?

  • The card includes one code
  • Use it online at check out
  • The code can be used several times and can be combined with another form of payment

BACHAUMONT FLAGSHIP

The holidays are in full swing at the Rouje boutique, 11 bis rue Bachaumont 75002 Paris :

  • Late hours until 9pm on Monday Dec 20th, Tuesday Dec 21st, Wednesday Dec 22nd and Thursday Dec 23rd.
  • We're open on the following sundays Dec 5th, 12th and 19th.
  • Our return policy is extended until January 23rd for all purchases made between November 23rd and December 24th.

More questions? Check out our FAQ.

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